Marketing to LGBT Boomers and Seniors

Missing 80% of these customers?

• If you're not explicitly marketing to LGBTQ+ boomers and seniors, then you are implicitly assumed to be unwelcoming.
• 33% of LGBTQ_ seniors fear they would have to hide their sexuality in a nursing home.
• Even fewer -- only 20% -- of LGBTQ+ seniors currently living in long-term care facilities are comfortable being open about their sexual orientation.
• 46% of same-sex couples experienced adverse treatment – ranging from gossip to violence- in their senior housing facilities.
• Many LGBTQ+ people feel in-home caregivers are not the solution: paid caregivers may be biased, or feared biased.
• The senior living industry is “totally ill-prepared” for LGBTQ+. (Anna Gorman, KHN)

Tolerating ≠ welcoming

For healthcare providers and caregiver agencies, here are 6 resources to lift barriers to service and be welcoming to LGBT people:

1. Get your staff trained and certified by SAGE Care, which earns you a listing in their "Find a Provider" directory. Start here: "Building Respect for LGBT Older Adults."

 

2. For the Program of All-inclusive Care for the Elderly, SAGE publishes a PACE-specific resource guide to serving the LGBTQ+. This is also helpful for in-home healthcare agencies and adult day care centers.

 

2. 3. "Creating a Healthcare Practice Welcoming to LGBT Seniors" Lavender Srs. of East Bay. Easy-to-access and interesting video training on Udemy, and works on mobile.
      
      3. 30 minute video about the unique experiences and needs of LGBT older adults, as well as some best practices for welcoming LGBT people. Sage
      4. Circulate the whitepaper, "Out and Visible," and read about the experiences of LGBT older adults. Sage/Harris Nielsen Poll
      5. Learn how to address LGBT in your communications from GLAAD. Start by reading terms to avoid in your communications, so you don't use outdated or derogatory stereotypes.
      6. Recognize that terms used by 20 year olds, eg. queer, still carry derogatory stereotypes to LGBT seniors.

Do You Welcome LGBTQ+ people?

Unless you are visibly signaling that your welcome mat is out, many people will assume your staff will exhibit the same discrimination LGBTQ people have faced their entire lives.

Marilyn E. Lloyd is afraid of what would happen if an unexpected health problem — a heart attack or broken hip from a fall, for example — forced her into a rehabilitation or assisted-living center.

Would she, a 63-year-old transgender woman, be accepted at a long-term care center? Would she have to hide who she is and go back into the closet “to get the care I deserve to get?” she asked. - From Columbus Dispatch

Resolve Social Isolation

Half of LGBTQ+ people 45 years and better report feeling lonely, compared to 33% of the general population, according to an AARP study. Nearly half had experienced social isolation.

Many were "pushed out" of their family and social groups during the 1980s and 1990s, a phenomenon matched by discriminated minorities (eg. Chinese, African Americans). Many were ostracized by family and friends after coming out, were wary around work colleagues who might have outed them, or lost friends during and after the 1980s AIDS crisis.

A special and explicit welcome mat will show your senior care organization's door is open to LGBTQ people. Staff training will create empathy (and reduce turnover).